F.A.Q' s & ORDERING

Are you offering extended Christmas Returns?

Yes, we are offering an extended period for Christmas returns, this must be organised at the point of ordering, simply add the words CHRISTMAS GIFT to the 'any special instructions' box at the point of checkout and this means the order will qualify for returns to be notified to us by 7 January and returned by 14 January.  For full details, please see our Returns Page: https://www.interiorgifts.co.uk/returns

How do I make an order?

Please browse our shop and select which items you would like to purchase.  Once you have chosen, click the "add to basket" button.  To see what is in your basket, click on the shopping trolley icon in the top right hand corner of the screen, by clicking here you can also reach the checkout.  Adding items to your basket is also an excellent way of comparing products as each product image will appear next to the description.  You can then delete items as appropriate.

If you have any questions about any products or experience any problems with ordering please contact us. If you would prefer us to give you a call back rather than emailing you, please let us know your phone number in the email contact box.

How long will my order take to arrive?

We only list products that are in stock and available for immediate dispatch (unless specifically stated otherwise on the listing) [artwork is an exception to this] and we aim for same or next day dispatch, although this will be extended during busy times.  Please see our 'UK delivery' page for delivery options available and the estimated time in transit.  For International Orders please see our 'International Delivery' page.  On the rare occasion that an item is found to be out of stock we will contact you immediately. 

Do I need to create a customer account to order from you?

No, although at checkout you do have the option of creating a customer account with us.  If you choose to do this, when you re-visit Interior Gifts you will be able to log on and access your details, making future purchases quicker and easier.

Is the payment information I enter secure?

Yes, we have a SSL Checkout certificate which is a validation of a web page's security.  You will see the official, green, 'safe' padlock in the address bar on your web browser both on our website and when proceeding through the checkout process. 

How much do you charge for delivery? Do you offer a next day delivery service?

Please click 'UK delivery' for all delivery information including our 'free' delivery service.  For International delivery please see below.

Can I collect my items?

Yes, collection can be organised by appointment from our Hoar Cross office (near Burton-on-Trent).  Please check out using the 'collection' postage option (£0.00 cost) and then email us or use our contact us page to organise this, we can then ensure your goods are ready for you. 

Can I send a gift to a different address?

Yes, if you would like your items delivered to a different address (such as your work address or a friend's address if your item is a gift), please fill in the recipient's Delivery Address details during checkout (this comes first) and then under 'Billing' uncheck the box for 'Use my delivery address for my billing address' and fill your own details in here, this needs to be the name & address that the payment method used is registered to. For certain items a signature will be needed on delivery.  If you do not wish us to add the invoice/paperwork to the parcel please let us know in the 'any special instructions' box at the point of checkout.

Do you offer Gift Wrapping/Gift Message?

Yes, we do now offer a GIFT WRAPPING SERVICE, follow the link here or go to our home page to choose the option and we will do the  rest.  If you have more than one product that needs gift wrapping, please choose the appropriate number for the gift wrapping service.  You can enter your personalised message in the box provided (optional).  We will not include billing information when you have ordered this service.

How do I track the progress of my order?

You will receive a series of emails to update you on the progress of your order, including an order acknowledgement that your order has been successfully received and also when your order has been dispatched.  If you do not receive these, firstly, please check your spam folder, if you cannot find our correspondence there please contact us by phone, message or email.

What is your returns policy?

We want you to be happy with your purchase and are happy to offer a refund if for any reason the product does not meet with your expectations.  To qualify for a refund you must email us ([email protected]) within 14 days of the day you received your goods advising us of your return and return the item(s) to us within 28 days of receipt. Once you have emailed us we will reply with a return code which you will need to quote in your return parcel details. Please see our delivery and returns section for full details.

Do you offer advice on product maintenance and aftercare?

Yes, we sometimes have additional aftercare information on the products we sell, please click here to be taken to taken to the page.

Are you VAT registered?

Yes, we are VAT registered and provide invoices with Vat separately displayed.  Invoices for International orders are sent on a Vat zero basis using the website price shown.

Do you deliver internationally?

Yes, we ship most* of our items internationally, you can place an order through the website for the following European Countries:

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Republic of Ireland. Please see 'International Shipping' for delivery prices, time in transit and details of what we can ship. For other destination please email us.

Parcels are shipped 'DDU' (delivered duties unpaid).

Please note, we will requie a VAT number or equivalent for parcels being sent to a European Business address. This can be added to the 'any special instructions' box at the point of checkout or emailed to us separately.

*All of our textiles and most of our home accessories range is suitable for International Shipping, we would ask you to send us a quick email to confirm and we will reply promptly. Unfortunately, we cannot ship very large items, Framed Artwork and certain fragile sculptures Internationally.

For the United States, Canada and Australia, there is a price on the website for shipping Textiles (per item) and a price for shipping one item in a small box.  For other items or multiple items please email us as below.

When ordering internationally, you will find a drop down destination menu/box on the first page of the checkout under 'delivery' on the right hand side, here you can select the destination country for shipping and this will then show the price for shipping.  If you happen to miss this, the system will automatically show the shipping price once you have completed the address section on the next page of the checkout. 

For other countries not listed, please email [email protected] with the items you are interested in and where you would like us to send them and we will get back to you with our keenest postal quote.

Please note we cannot be responsible for any customs charges which might be applied to your goods.